Process discovery
Map how revenue and service teams actually work today, including the workarounds nobody documents.
ASC Digital
Business analysis
Requirements that survive contact with Salesforce reality — clear scope, edge cases, and success criteria.
Book a callProject management
Bridge strategy and configuration
ASC Digital business analysts translate stakeholder intent into backlog that architects and admins can build — so CRM programs ship what the business asked for, not what looked good in a workshop.
BA focus
Clarity before config
Requirements that stick
User stories, acceptance criteria, and data rules that survive sprint planning.
Change impact
Surface training, permission, and reporting impacts early — before go-live surprises.
Partner to PM & architects
BA sits with delivery so scope stays honest as trade-offs appear.
Need BA capacity on a CRM program?
Tell us about the initiative. We staff analysis that keeps implementation honest.